WSJ Documents Challenges of Unpaid Workforce

June 26th, 2015

A volunteer guide at the Hirshhorn, via WSJThe Wall Street Journal notes the growing number of volunteer museum docents and tour guides among the baby boomer generation, and problems with managing the volunteer staff that often comes with the territory.  “There was this culture of resistance,”says Hirshhorn Museum spokeswoman Kelly Carnes of volunteers who opposed changes in the tour guide structure. “They really felt entitled after spending enough time here not to make any changes from the way they had previously done things.”

Read more at WSJ